FAQS

There are several important questions to consider when choosing a stairlift for you or a loved one. The right stairlift is the one that lets you live in the home you know, love and enjoy. 

Our experienced team nationwide advisors are committed to help you take the stress out of selecting and buying a stairlift for your home, no matter where you are in New Zealand. Our priority is to discuss your requirements and can recommend the best solution for you, your home and your tastes.

The right stairlift gives you access to a world of independence. Get started by reading our frequently asked questions, or contact us today to arrange a no-obligation FREE assessment of your stairs.

General

What is a stairlift?

A stairlift is a chair that travels along a rail close to either side of the stairs at your home. The rail is attached directly to the stair treads, not the wall and installation takes only a few hours. Stannah stairlift designs can accommodate any type of staircase, including wood, metal, stone or concrete. Carpet and doors at the bottom of the staircase are also no problem. Handrails may need to be relocated for installation of your stairlift. A power socket is required within 1 metre of the top or the bottom of the stairs, preferably on the same side as the stairs. All our stairlifts are designed and manufactured to international safety standards, for your absolute safety and peace of mind.

Who uses Stannah Stairlifts?

Stannah Stairlifts are used by a wide variety of people across New Zealand. Our customers include:

  • People who want to stay in the home they love
  • People who can walk on flat ground but find stairs difficult, particularly when carrying things up and down
  • Family members who would like to investigate options to ensure their parents and family members safety at home
  • Friends who are assisting or concerned for the welfare and safety of loved ones
  • Occupational Therapist who are working with clients who need assistance within their homes
  • Government departments, support groups and specific assistance groups such as The RSA
  • Wheelchair users who can still transfer easily and may be able to use a stairlift for access solutions
  • People who are future proofing their home and ensuring they have a solution which will ensure they get to stay in the home they love

What are some of the key features of the Stannah stairlifts?

Features of the stairlift include:

  • Straight stairlifts are designed to suit a minimum of 3 steps and a maximum of approximately 26 stairs or 8 metres
  • Curved stairlifts are custom designed to suit a minimum of approx. 1 metre and have no maximum number of stairs and/or distance to travel.
  • Weight limit of 160kg for straight stairs, 135kg for stairs with bends, 135kg for outdoors
  • Our process

    Three steps to a stairlift:
    It's not just what we sell that we take great care over but how we sell, the delivery and installation and the after service follow-up are just as important to us and you. From the moment you contact us we will do everything we can to make sure your experience at every step of the purchase process is enjoyable.

    Step 1 - Assessment

    On your initial enquiry we will ask you a few questions about your staircase and yourself to help us understand what your needs are and how we can help you. We then make an appointment to visit and measure your staircase to assess what sort of rail system you will require. Our consultant will also chat with you regarding your needs. Every staircase is different and everyone's needs vary so it is important we work through all the options available to ensure the best and safest solution is offered. This service is a free, no obligation service.

    Step 2 - Quote

    We issue a quote for a stairlift. Our consultants are happy to work through all aspects of the quote with you so you understand all the options available. When the quote is accepted by the client we will ask you for a deposit to confirm your acceptance and this will enable us to confirm the unit to production. Stannah stairlifts and rails are customised to order and made to the highest quality standards. Throughout the manufacturing process we will update you of progress and advise of the proposed delivery and installation details.

    Step 3 - Delivery and Installation

    Straight units are usually installed within a week of the order. Curved units, are custom made to your stairwell and therefore usually installed within 4-6 weeks of the order. Installing a stairlift will normally take a couple of hours and because Stannah Stairlifts are fixed to the steps and not the wall, there is very little mess. We require a standard household power outlet within a meter of either the upper or lower landing. As part of the installation you will be show how to use all the features of your stairlift. Most importantly we will stay until your 100% confident in using your stairlift.

    Once your stairlift is installed you will discover the freedom of being able to use your entire home again. Popping upstairs to pick items up will no longer be an issue. You will have more energy to enjoy the better things in life you love.

    All it takes to get started is to contact our team.

    Buying your stairlift

    How quickly can you visit to discuss a suitable stairlift?

    With our nationwide network of stairlift advisors in New Zealand, we can usually visit within 48 hours. If you require assistance now, please contact us on 0800 92 66 77.

    If I book an assessment will I be obliged to buy?

    No. On your request we will arrange for one of our trained advisors to visit you to view your stairs and discuss your exact requirements. This is completely free and involves absolutely no obligation on your part to buy any of our products. You will then be sent a free written quotation and it is entirely your decision whether to buy or not.

    How much does a stairlift cost?

    All stairlifts and related products are tailored to your specific needs. Therefore prices vary depending on the specific stair dimensions and the models and options chosen. Please contact us for a free no-obligation assessment with one of our trained advisors to obtain a confirmed quotation to meet your requirements.

    How long does it take to install and how disruptive is it?

    It only takes a few hours to install your custom-made stairlft. And because our stairlifts are fitted to the stair treads, not the wall, the process is quick, clean and simple. Before our installers leave they will tidy up, test the stairlift thoroughly and show you exactly how to operate it.

    What happens if I no longer need my stairlift?

    The stairlift unit can be easily removed by one of our trained technicians. In the event that it is no longer required in the property Independence 2011 may offer to buy back the stairlift however the unit, must be less than 5 years old, must have been serviced annually and the offer will be subject to other terms and conditions.

    Can I buy a reconditioned stairlift?

    Yes. From time to time we have available reconditioned stairlifts for both straight and curved stairs. For curved stairs you will need an additional custom-made rail. Please contact us for more details.

    Is funding assistance available?

    Funding assistance towards the purchase and installation of a stairlift to assist you with access throughout your home may be available. The Ministry of Health or Accident Compensation Corporation (ACC) might be able to fund this modification. Independence 2011 are proud to be recognised as approved funding suppliers for the Ministry of Health. To enquire further and discuss your eligibility for assistance from the Ministry of Health Equipment and Modification Services (EMS) contact your occupational therapist or a general practioner. Alternatively visit the Ministry of Health Website – Modifying your home with a Stairlift.

    How the stairlift can suit your home

    Do you have a stairlift to suit any stairway?

    Yes. We have a range of stairlift models to suit virtually any stairway. The stairways can be installed indoors or outdoors, either straight, with an intermediate landing, or with bends or curves.

    Will the stairlift take up much room on my staircase?

    No. Each stairlift model is designed to fold away neatly leaving as much space as possible for others to use the stairs.

    Where does the stairlift rail mount?

    With all our stairlift models the rail mounts directly to the stair treads and not to the walls. This means that there is absolute minimal damage done to the home.

    Are there chairlift colour options to suit my decor?

    Yes. There are a range of colour options for the seat upholstery, and on some models there are also rail colour options.

    Can a stairlift go around corners and double bends?

    Yes. We have models to suit virtually any stairway with bends or curves, both indoors and outdoors.

    I have long narrow stairs, will your stairlifts fit?

    Yes. Stannah Stairlifts offer a slim line straight rail system with a compact carriage, along with folding arms, seat and footrest our stairlfit range are especially suitable for narrow staircases. When a unit is folded away there is usually plenty of room for other stair users. A free no obligation quote will enable us to assess your stairwell and advise accurately. Call us now.

    How long does the battery in a stairlift last?

    Depending upon usage, your battery should last approximately 3 years. If you have problems with your battery during the battery guarantee of 1 year, we will replace it at no additional cost. If you require assistance now, please contact us on 0800 92 66 77.

    Using your stairlift

    How much will my stairlift cost to run?

    On average usage, the running cost will make very little difference to a household bill. With average usage of 1 1/2 hrs per day, the cost is less than on third of the cost of boiling a Kettle!

    Can it be moved when you are not seated on it?

    Yes, there are remote controls conveniently positioned at the top and bottom of the stairs to enable the stairlift seat to be moved independently up or down the stairs.

    Can the stairlift be used to carry goods?

    Yes. The weight capacity of the stairlift will normally enable you to carry goods on your lap when you are using the stairlift. There is also a plastic coated wire basket available to suit some stairlift models which can be used to carry your groceries, laundry, fire wood, books etc. up or down the stairs using the remote controls. (Note: The load must not exceed the stated weight capacity for the stairlift). Please contact us on 0800 92 66 77 for more detail

    Are the stairlifts easy to operate?

    Yes. Every stairlift is designed with controls which are simple and easy to use and there are optional chair arm controls to suit the users needs. At the completion of the installation of the stairlift our technicians will show you how to use and care for your stairlift and provide you with a 'Users Handbook' for your future reference.

    Can you take a walking frame, or wheelchair, on it?

    No. The stairlift is not designed to carry a walking frame, or wheelchair. We recommend that another walking frame, or wheelchair, is kept for you to use at the top of the stairs.

    Are stairlifts noisy?

    No. Our stairlifts are not noisy at all. The stairlifts have electric battery powered motors which ensure a quiet, smooth ride.

    What happens if there is a power cut?

    Our stairlifts are battery powered and will continue to work even in a power cut. In this case, a fully charged battery will complete approximately ten journeys on an average staircase, before power is restored.

    Guarantees

    What quality and safety standards do your products conform to?

    Stannah Stairlifts are the world’s most chosen stairlift combining quality design with practical features that make our chairs easy to use. Boasting a number of additional safety features on both rail, chair and carriage, a Stannah Stairlift will enable the user to ascend and descend the stairs with ease. All our products are designed and manufactured to International Safety Standards and comply with NZ Building Code legislation for your absolute safety and comfort. Stannah stairlifts were the first stairlift company to be quality assured to BSEN ISO 9001:1994 (formerly BS 5750:1989) and are fully approved to British standard 5776 for safety.

    What guarantee do I get with my stairlift?

    A manufacturer's guarantee varies between one-to-five years, depending upon internal or external installations and is subject to the stairlift being serviced every 6-to-12 months by one of our trained technicians.

    What after-sales services do you offer?

    We understand the importance of excellent aftersales services and the on-going support and care for your new stairlift. The installation of a Stannah Stairlift ensures the peace of mind reassurance that in the unlikely event you will need assistance with your stairlift Independence 2011 will be there quickly and efficiently rectify the issue. Independence 2011 technicians are available Monday to Friday, business hours, for support and breakdown services. We offer a 2 year comprehensive warranty for all new installations that covers the stairlift for callouts due to product failure, when installed by an Independence 2011 technician. Please note callouts due to misuse, accidental damage or other circumstances beyond our control will be charged – see T and Cs for more information. In order to keep your stairlift working well, we recommend the servicing of your stairlift annually. Services are in accordance with the manufacturers recommendations. Stannah Stairlifts recommends your indoor stairlift should be serviced once a year by a trained and approved Independence 2011 technician. It is common practice for us to remind you of the annual yearly servicing as it falls due and such services will incur a fee. Stannah Stairlifts are manufactured to internationally recognised standards and compliance requirements.For any further questions relating to Aftercare services please call us direct.

    What certifications do you have?

    Current Customers

    Current customer information

    We trust you will enjoy years of worry-free ownership of your Stannah Stairlift but we are always here to help if you have any queries or concerns. Should you have any trouble with the performance of your stairlift don't hesitate to call us or alternatively check you user manual trouble shooting pages to see if any problem can be quickly resolved by yourself.
    Top tips:
    - Remember if you are home alone we always recommend that you carry a mobile phone so can alert others if you need help.
    - Keep Independence 2011 contact number handy or saved in your phone for emergencies.
    - It's always a good idea to ask someone else to be around to help you troubleshoot .
    - If your stairlift stops on the stairs, it's best to stay seated and see if you can restart it or summon some assistance. If you do have to get off make sure you can do so safely, take it slowly and ideally have someone to help you.

    View the installation process - from start to finish!

    Testimonials

    "Our Stannah stairlift has revolutionised our home with access to upstairs bedroom and study, especially for my wife. Easy to use, well designed so fits curved stair case perfectly, almost silent. Really enjoying our home now with the help of our stairlift – no more hesitating on the stairs now!"
    - Mr and Mrs Chambers – Auckland

    "Information and consultation for our needs was first rate. A pleasure to deal with the firm. Many thanks."
    - Mr and Mrs Forrest, Wellington

    "Friendly, informative and prompt communication and advice from staff. Excellent product and expert installation Very pleased with the stairlift and service from Independence 2011"
    - Mr Gardner, Taupo

    "We love being fully Accessible and at such a low price"
    - Wanganui Community Arts Centre

    "The delivery and installation occurred as per the promised schedule."
    - Mr Workman, Wellington

    "I am very happy with my Stannah stairlift. It is proving to be one of the best investments I have ever made. My only regret is, that I took so long to make up my mind!"
    - Mrs Hauptmann, Kerikeri
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