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Answers
to our most frequently asked questions...
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At Independence Ltd we understand
that the thought of buying a stairlift can be daunting. The following
questions aim to provide you with the answers you are looking
for. If you have any other questions, please call us on 0800 92
66 77 or email us at info@independence.co.nz.
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Please click here for information
about wheelchair
platform lifts.
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A stairlift to
suit your home...
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Using your stairlift...
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Buying your stairlift...
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Guarantees and
support...
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A stairlift to
suit your home...
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Yes. We have a range of
stairlift models to suit virtually any stairway! The stairways
can be indoor or outdoor and either straight, with an intermediate
landing, or with bends or curves. Check out our staircase
stairlift finder…
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No. Each stairlift model
is designed to fold away neatly leaving as much space as possible
for others to use the stairs. See a folded
stairlift here...
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With all our stairlift models
the rail mounts directly to the stair treads and not to the walls.
This means that there is absolutely minimal damage done to the
home. View the rail mounting here...
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Yes. There are a range of
colour options for the seat upholstery and on some models there
are also rail colour options. Check
out
colour options here…
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Yes. We have models to suit
virtually any stairway with bends or curves, both indoors and
outdoors. See
lifts for curved stairs here…
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Yes. With their slim rail
and compact carriage, along with folding arms, seat and footrest,
our stairlifts are especially suitable for narrow staircases,
even when curved. When folded away they leave plenty of room for
other stair users. You can see our stairlifts at our showroom:
Unit N, 657 Great South Road, Penrose, Auckland, or at one of
our customer's homes, by arrangement. Please contact
us on 0800 92 66 77 for more
details.
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Depending on usage, your
battery should last between 3 to 5 years. If you have problems
with your battery during the guarantee time of 2 years, we will
replace it at no additional cost. If you require assistance now,
please contact
us on 0800 92 66 77.
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Using your stairlift...
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On average usage the running
cost will make very little difference to a normal household bill.
With average usage
(1 ˝ hours per day) the cost is less than one third of the cost of boiling a kettle! |
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Yes, there are remote controls
conveniently positioned at the top and bottom of the stairs to
enable the stairlift seat to be moved independently up or down
the stairs. View the remote controls here…
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Yes. The weight capacity
of the stairlift will normally enable you to carry goods on your
lap when you are using the stairlift. There is also a plastic
coated wire basket available to suit some stairlift models which
can be used to carry your groceries, laundry, fire wood, books
etc. up or down the stairs using the remote controls. (Note: The
load must not exceed the stated weight capacity for the stairlift).
Please contact
us on 0800 92 66 77 for more
details.
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Yes. Every stairlift is
designed with controls which are simple and easy to use and there
are optional chair arm controls to suit the users needs. At the
completion of the installation of the stairlift our technicians
will show you how to use and care for your stairlift and provide
you with a 'Users Handbook' for your future reference.
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No. The stairlift is not
designed to carry a walking frame, or wheelchair. We recommend
that another walking frame, or wheelchair, is kept for you to
use at the top of the stairs.
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No. Our stairlifts are not
noisy at all. The stairlifts have electric battery powered motors
which ensure a quiet, smooth ride. You can test-ride a stairlift
at our showroom: Unit N, 657 Great South Road, Penrose, Auckland,
or at one of our customer's homes, by arrangement. Please contact
us on 0800 92 66 77 for more
details.
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Our stairlifts are battery
powered and will continue to work even in a power cut. In this
case, a fully charged battery will complete approximately ten
journeys on an average staircase, before power is restored.
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Buying your stairlift...
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With our nationwide network
of stairlift advisors, we can normally visit as soon as it is
convenient for you.
If you require assistance now, please contact us on 0800 92 66 77. |
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No. On your request we will
arrange for one of our trained advisors to visit you to view your
stairs and discuss your exact requirements. This is completely
free and involves absolutely no obligation on your part to buy
any of our products. You will then be sent a free written quotation
and it is entirely your decision whether to buy or not.
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All products are tailored
to your specific needs and prices therefore vary depending on
the specific stair dimensions and the models and options chosen.
Please contact
us on 0800 92 66 77 for a free
no-obligation assessment with one of our trained advisors to obtain
a confirmed quotation to meet your requirements.
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It only takes a few hours
to install your custom-made stairlft. And because our stairlifts
are fitted to the stairtreads, not the wall, the process is quick,
clean and simple. Before our installers leave they will tidy up,
test the stairlift thoroughly and show you exactly how to operate
it. To see how committed we are to high levels of service; please
view our
6 Point Service Guarantee. |
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Independence Ltd will normally
buy back any stairlift we have sold that is less than ten years
old, which is being serviced under a Service Contract.
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Yes. Depending on availability
Independence Ltd can offer reconditioned stairlifts for both straight
and curved stairs. N.B. For curved stairs you will need an additional
custom made rail. Please contact
us on 0800 92 66 77 for more
details.
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Yes. For some customers,
and in certain circumstances, renting a stairlift rather than
making an outright purchase is a more appropriate solution. Independence
Ltd does have some stairlifts available to rent, which are for
straight stairs only. Since these rental stairlifts are usually
previously owned, your choice of colour option may be limited.
Please contact
us on 0800 92 66 77 for more
details.
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Guarantees and
support...
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Stannah stairlifts were
the first stairlift company to be Quality Assured to BS EN ISO
9001:1994 (formerly BS 5750:1989) and are fully approved to British
Standard 5776 for safety. This gives us the confidence to offer
a full 10-year parts guarantee with every stairlift, providing
you have your stairlift serviced by Independence Ltd, or our approved
agents in accordance with the manufacturer's recommendations.
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Every new stairlift comes
with a 5 year comprehensive guarantee on the stairlift parts
and two years guarantee on the 12v stairlift batteries. This guarantee
is subject to the stairlift being serviced annually (twice yearly
for outdoor stairlifts), by one of our trained technicians.
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We have a nationwide network
of trained technicians who are normally able to respond to a breakdown
within 24 hours during the week.
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Independence
gives you more...
"Having a Stannah stairlift has meant that I can stay in my own home, which I had purpose built for my retirement. It has made life so much easier with my bad knee - I am independent! If you are thinking of getting a stairlift, I say to you - Go For It!" - Mrs Dick, Hamilton. |
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Call
us on 0800 92 66 77
for a FREE no-obligation assessment and quotation anywhere in New Zealand. |
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